Track SLAs.
Manage Escalations.
Ensure Accountability.
Stay on top of your service performance with Coopera’s real-time SLA tracking and intelligent escalation workflows. Our platform gives you full control over timelines, routing, and responsibilities—so nothing falls through the cracks.
THE CHALLANGE
When SLAs Slip, So Does Trust.
In many organizations, service level agreements are tracked manually—if at all. Tasks go unmonitored, escalations happen too late, and there's little visibility into performance metrics. This results in missed deadlines, frustrated stakeholders, and reputational risk.
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No real-time tracking of SLA status or deadlines
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Manual escalations—too slow and inconsistent
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Lack of ownership and accountability on delayed tasks
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Limited visibility into service performance and trends
COOPERA APPROACH
Track Every Commitment. Escalate defore it’s too late.
Coopera gives you real-time control over your SLAs. With dynamic timers, automated triggers, and no-code escalation rules, the platform ensures every task stays on track. Whether it's responding to a request, closing a case, or completing a process, Coopera monitors deadlines, notifies the right people, and takes proactive action—before SLAs are breached.
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Real-time SLA monitoring across tasks and departments
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Auto-escalation based on thresholds, impact, or risk
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Custom alerting paths by priority, role, or request type
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SLA dashboards and analytics for performance reviews
Key Advantages
How Coopera Prevents SLA Breaches Before They Happen
Coopera turns SLA management into a proactive engine for operational excellence. With built-in tracking, alerts, and automated escalations, your teams stay aligned and accountable—no code, no delays, no surprises.
SLA Timer Automation
Track SLA commitments in real time across workflows and user roles.
Rule-Based Escalation
Escalate automatically when deadlines or risk thresholds are exceeded.
Auto Alerts & Notifications
Notify the right users or teams when delays or risks are detected.
SLA Performance Dashboards
Monitor trends and compliance with customizable views and analytics.
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Internal Service Requests Track response and resolution times for IT, HR, and facility-related tickets.
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Procurement & Vendor Requests Ensure purchasing steps, validations, and deliveries happen on schedule.
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Case Management Handle claims, complaints, or legal cases with strict deadline adherence and multi-level escalation.
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Citizen or Client Requests Guarantee timely responses to external requests in compliance with policy or regulatory requirements.
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Compliance & Policy Acknowledgments Ensure mandatory reviews or confirmations happen within the required timeframes.
Key Use Scenarios
When Deadlines Matter, Coopera Delivers
Coopera adapts to any workflow where timing is critical. From internal service requests to customer case management, the platform ensures every process stays within agreed timelines—with full accountability and traceability.
What Makes Coopera Unique
Proactive Control. Predictable Outcomes.
Coopera brings together SLA tracking, workflow automation, and escalation logic in a single, no-code platform. It doesn’t just report when things go wrong—it helps you prevent them in real time. With Coopera, service quality becomes measurable, manageable, and consistent across your entire organization.
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Embedded SLA timers in any workflow or task
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Configurable escalation paths—by impact, urgency, or department
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Real-time performance dashboards and delay alerts
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Integration with internal systems for seamless status updates
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Full traceability for audits, compliance, and continuous improvement
Get Started
See How Coopera Keeps Your SLAs on Track
Experience how real-time tracking, automated alerts, and smart escalations can transform your service performance. Let’s walk through your actual use case in a live scenario.
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Monitor SLAs on your real workflows
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Configure escalation rules with zero code
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Build a POC based on your existing process and deadlines