Coopera for Customer Service departments
Streamline customer interactions, automate
service processes, and improve resolution time
Customer Service teams are at the frontline of every organization—but too often, they deal with fragmented tools, repetitive tasks, and limited visibility. Coopera helps unify service request handling, automate internal coordination, and improve response time. With no-code workflows, task automation, and full traceability, your service team can focus on delivering consistent, high-quality experiences.
Capture and Route Service Requests Seamlessly
Standardize customer intake with dynamic digital forms and smart categorization. Coopera automatically routes requests to the right team based on type, priority, or business rules—ensuring faster response and fewer errors.
Automate Internal Coordination and SLA Enforcement
Assign tasks, notify stakeholders, and escalate tickets automatically. Coopera makes it easy to enforce SLAs with real-time monitoring and automated triggers that keep service operations on track.
Gain Complete Visibility into Service Performance
Track every interaction, resolution step, and document through centralized dashboards. Coopera provides the insights and audit trails your team needs to resolve faster, report accurately, and continuously improve.
Key Use Cases
Service Request Intake & Categorization
Streamline the intake of customer service requests through guided, structured forms. Coopera categorizes each request intelligently and automatically routes it to the appropriate team or agent—based on type, urgency, or business logic.
-
Dynamic digital forms for structured, consistent input Collect service requests in a standard, consistent way.
-
Match with PO and delivery records Link service issues with relevant purchase data.
-
Flag mismatches and missing data Detect incomplete or inconsistent submissions.
-
Trigger validation and approvals based on rules Route requests through business logic validations.
-
Trigger internal workflows based on request type Launch workflows aligned with specific service needs.
-
Assign tasks and responsibilities automatically Auto-assign requests to the right teams.
-
Escalate based on SLA breach risk or business impact Raise priority for time-sensitive or critical issues.
-
Enable seamless multi-department collaboration Involve the right teams with no delays.
Key Use Cases
Internal Coordination & Escalation
Break down silos and ensure every service request gets the right internal attention. Coopera automates task assignment and escalation workflows, keeping resolution steps aligned across departments and within deadlines.
Key Use Cases
Customer Document Handling
Easily collect and validate documents like claims, IDs, or agreements during the service process. Coopera ensures every required document is reviewed, approved, and archived securely.
-
Request and collect customer files through self-service or email Enable file uploads from customers securely.
-
Validate format, completeness, and correctness automatically Ensure submitted files meet required standards.
-
Route to responsible parties for review or approval Direct each request to the appropriate reviewer.
-
Archive with metadata for full auditability Store everything with traceable details.
-
Monitor KPIs like time to respond, resolve, and escalate Track essential service metrics in real time.
-
Visualize trends by team, request type, or region Get insights into patterns and performance.
-
Identify SLA breaches and root causes quickly Detect issues and their source efficiently.
-
Export performance data and audit logs instantly Generate reports for analysis or audits.
Key Use Cases
SLA Monitoring & Service Analytics
Keep performance measurable and transparent. Coopera tracks response and resolution metrics in real time, so you can identify bottlenecks, maintain accountability, and report on service quality with confidence.
Key Advantages
Why Coopera for Customer Service Teams
Coopera enables customer service teams to go beyond basic ticketing. With no-code automation, structured workflows, and seamless cross-team collaboration, every request becomes manageable, measurable, and resolvable.
No-Code Workflow Automation
Build and deploy service flows in minutes
SLA-Driven Routing & Escalation
Trigger actions based on response and resolution deadlines
Integrated Document Management
Collect and validate all required service documents
Dashboards & Metrics
Gain insight into performance, bottlenecks, and volume
Key Benefits
One Platform for Consistent Customer Service
From intake to resolution, Coopera centralizes every step of the customer service experience.
-
Capture structured service requests
-
Automate ticket routing and escalations
-
Track SLA compliance and resolution timelines
-
Store and retrieve supporting documents easily
Get Started
See It in Action!
Experience real customer service flows in Coopera.
-
Live Action: Simulate a customer request with routing and resolution
-
POC Build: Build a service intake flow tailored to your team
-
Open Lab: Test reporting and SLA dashboards with your own KPIs